Refund & Withdrawal Policy

Last updated: September 24, 2026

This page explains refunds and statutory withdrawal rights for AI Assistant for Word. Nothing on this page limits mandatory consumer rights.

Important: Purchases processed through Paddle are sold by Paddle as Merchant of Record / authorised reseller. Refund and withdrawal requests for those transactions are therefore generally handled by Paddle.

1. Refunds for Paddle purchases

Purchases processed by Paddle are subject to the current Paddle Buyer Terms and Paddle Refund Policy. Refund requests can be submitted through Paddle Buyer Support.

Paddle Refund Policy
Paddle Buyer Terms
Paddle Buyer Support

2. Consumer withdrawal rights

Consumers may have statutory withdrawal rights depending on their country. Consumers in the EU/EEA generally have a 14-day withdrawal period for distance contracts unless a statutory exception applies.

For digital content, the right of withdrawal may end early where the consumer expressly agrees that performance should begin before the end of the withdrawal period and acknowledges the resulting loss of the withdrawal right, provided the other legal requirements are met.

3. Defective or unusable software

If the software cannot be properly provided or used despite meeting the published system requirements and having a valid licence, please contact kontakt@ki-office-assistant.com. Mandatory statutory remedies for defects remain unaffected.

4. Third-party charges

Charges incurred independently with third parties, including OpenAI API usage fees, are not part of the purchase price of AI Assistant for Word and therefore cannot be refunded by Smart Office AI Tools.

5. Other sales channels

If AI Assistant for Word is purchased through another authorised sales channel, payment, refund and withdrawal matters are also subject to that sales partner's applicable terms.